Shipping Policy
Where We Ship
We currently ship exclusively to the continental United States (the 48 contiguous states). We do not ship to Alaska, Hawaii, U.S. territories, or international addresses at this time.
Shipping Rates
- Flat rate shipping: $9.99 per order
- Free shipping on all orders over $25.00 (subtotal after discounts)
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.
Delivery Time
Standard shipping typically takes 3–7 business days after processing. Delivery times are estimates and may vary due to carrier conditions.
Order Tracking
A tracking number will be provided via email. Please allow up to 24 hours for the tracking status to update.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to incorrect addresses. If you need to change your address, contact us immediately at sappho@sapphofromlesbos.
Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.
Contact Us
For any shipping questions, email us at sappho@sapphofromlesbos.
Terms of Service
Acceptance of Terms
By using this website and placing an order, you agree to be bound by these Terms of Service. If you do not agree, please do not use our site.
Eligibility
You must be at least 18 years old to make a purchase on this site.
Products and Pricing
All product descriptions, images, and prices are subject to change without notice. We reserve the right to discontinue any product at any time. Prices are in USD and do not include shipping (unless free shipping applies).
Orders and Payment
We accept major credit cards and other payment methods displayed at checkout. By placing an order, you authorize us to charge the total amount (including taxes and shipping if applicable). We reserve the right to cancel or refuse any order.
Shipping
Shipping is subject to our Shipping Policy (see above). We are not liable for delays caused by carriers or events beyond our control.
Returns and Refunds
We want you to love your purchase. If you are not satisfied, please contact us within 30 days of receipt for a return or exchange. Return shipping is the customer’s responsibility unless the item is defective. Refunds will be processed to the original payment method.
Intellectual Property
All content on this site (text, images, logos, graphics) is the property of Sappho and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission.
Prohibited Uses
You agree not to use our site for any unlawful, abusive, or fraudulent purpose. You may not interfere with the site’s security or attempt to gain unauthorized access.
Disclaimer of Warranties
Our products and website are provided “as is” without any express or implied warranties. We do not guarantee that the site will be error‑free or uninterrupted.
Limitation of Liability
To the fullest extent permitted by law, Sappho shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or site.
Governing Law
These Terms shall be governed by the laws of the United States.
Changes to Terms
We may update these Terms from time to time. The revised version will be posted on this page with the effective date.
Privacy Policy
Information We Collect
When you visit our site or make a purchase, we may collect the following information:
- Personal details: name, email address, billing/shipping address, phone number
- Payment information (processed securely by our payment gateway; we do not store full card numbers)
- Browsing data: IP address, device type, pages viewed, and cookies
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about orders and promotions (with your consent)
- Improve our website, products, and customer experience
- Comply with legal obligations
Sharing Your Information
We do not sell or rent your personal data. We may share it with trusted third‑party service providers who help us run our business (e.g., payment processors, shipping carriers, email platforms). These parties are required to keep your data secure and use it only for the services we request.
Cookies and Tracking
We use cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can disable cookies in your browser settings, but this may affect some site features.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no internet transmission is completely secure.
Your Rights
You have the right to access, correct, or delete your personal data at any time. To make a request, contact us at sappho@sapphofromlesbos. We will respond within 30 days.
Children’s Privacy
Our site is not intended for persons under 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may revise this Privacy Policy periodically. The latest version will always be posted on this page with the updated date.
Contact Us
If you have any questions about our Privacy Policy, please email us at sappho@sapphofromlesbos